I ran into an issue after 1 week, in that it did not dispense the food after the scheduled feedings dropped off. After resetting it to the factory settings, it worked fine; however, the number (1 & 2) for each scheduled feeding still dropped off the display after it dispensed the food. I was concerned about my dog not being fed, so I would reset the feedings (1 @ 7:30am and 2 @ 5:30pm) every night before I went to bed. I emailed customer service to ask why it will not keep the feedings I scheduled. Customer service responded within 1 day. After 4 email exchanges over as many days (time difference, I suspect), it was discovered that the scheduled feedings would reset itself at 12:00 AM everyday. I did not know this because again, I was resetting it every night before I went to bed, out of concern my dog would not be fed in the morning after I left for work. The feeder has been working perfectly, no issues! It is super easy to schedule the feedings and set the time. It took a few attempts to figure out the meal portion setting (1-20). With my dog's kibble, I set the meal portion setting to 8, which equals to 1 cup of food.. It's very quiet. The only way to know it's running is the sound of the kibble hitting the metal dish. It's nice having a metal dish that is easily removed to wash. I spent $109 on another brand feeder that completely stopped working after 1 month. It's a relief to now have an automatic dog feeder that works and was under $100. I'm very pleased and would recommend the IPettie feeder to a friend.