FAQ

Why did my credit card payment fail?
Payment with credit card may fail because of bank authorization and fraud prevention systems. If you are having trouble making a payment via Credit Card, you may contact your card issuing bank or PayPal directly.
 
How do I know it is safe to shop with you?
The website is served 100% over HTTPS. We also respect your privacy and we are committed to protecting it. All transactions are processed securely by PayPal or Authorize.net's payment gateway. We never save your credit card information in any form. Please see our Privacy Policy here.
 
Do you ship internationally?
Currently available in the US and Europe. We are planning to ship internationally, will coming soon.

Do you offer a warranty?
You can learn all about our 1-year warranty and what is covered by checking out our Warranty and Returns page.
 
What does the warranty cover?
If you purchased on Amazon, Amazon offers a 30-Day Return window on all purchases. iPettie offers 1-Year manufactures defect warranty. After 30 Days, contact support@ipettie.com for any customer service needs.


How can I contact ipettiepet.com for additional assistance?
Don't hesitate to email our customer service support@ipettie.com for any questions. We will come to you within 24 hours.
 
How do I change the shipping address or cancel my order?
Please contact customer service immediately by emailing support@ipettie.com if you need to change the shipping address or cancel your order. Please be advised that some orders are shipped very soon after placement and it will not always be possible to make changes to the shipping address and/or cancel the order.
 
Why am I unable to track my order?
It can sometimes take 24-48 hours or so for tracking information to update once an order has shipped from our warehouse.
Occasionally, a package may not receive the proper origin and transit scans while on its journey to you, so neither us nor express is able to track the exact location of the package in transit.
Please email us if you do not receive your order by the end of the quoted time frame. Please note that orders shipping via UPS can be delivered as late as 9:00 pm local time in some areas.