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Warranty & Returns

Warranty Registration

Register your product HERE

Warranty Period

iPettie offers a limited warranty for fountains and feeders while hair dryers have a one-year standard warranty. The warranty will be activated automatically from the date of the original purchase of this product, not that date you receive it.

 Product Type Product Model Warranty Period
Fountain

Plastic and steeless foutain including Triangle, Trumpet, Neverland, Kamino, Avocado water fountains

1 year limited warranty for the water pump

Ceramic water fountain including Tritone ceramic water fountains

3  year limited warranty for the water pump
Feeder All feeders 1 year standard warranty for the whole unit
Dryer All dryers 1 year standard warranty for the whole unit

 

Return Products You Are Unsatisfied With

If you are not 100% satisfied with your purchase, you can return your unused items within 15 days to our warehouse for a full refund. Please contact us for return address before sending it back. Please be advised customers are responsible for all return shipping charges.

Wrong Item Received

If the item you received is different from the one you ordered, please contact our customer service with photos or videos of the different product via support@ipettie.com. 

Return Defective Items

If you receive a defective item, please contact us via support@ipettie.com with photos or video attached to the email. After verification, customer support will offer a prepaid shipping label or a partial/full refund if necessary. Return items should be shipped back in the original packaging. Please note that we can not accept packages that ramdomly show up at our warehouse. We strongly recommend obtaining and saving your return tracking number until you are notified that we have completed your refund.

When Will A Replacement Be Sent

Replacements are treated the same way as that of new orders -- they leave our warehouses within 2 business days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.

How Long Does It Take for Me to Get A Refund

It may take 1 to 2 weeks for your return to reach our warehouse. Once the item is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your original method of payment within 2 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.

If you have any other questions, please email us via support@ipettie.com for more detailed information. 

Use coupon code WELCOME10 for 10% off your first order.

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