Warranty & Return
Register your warranty HERE.
You will enjoy:
- 1-Year Warranty with a purchase of a plastic water fountain
- 3-Year Warranty with a purchase of a ceramic water fountain.
Return products you are unsatisfied with
If you are not 100% satisfied with your purchase, you can return your unused items within 15 days to our warehouse for a full refund. Please contact us for return address before sending it back. Please be advised customers are responsible for all return shipping charges.
Wrong Item Received?
If the item you received is completely different from the one you ordered, please contact our Customer Service with photos or videos of the different product. If you'd like to keep it, we will offer a 10% discount for keeping it, and we will send the replacement product to you.
Return defective items
If you received a defective item, you can send the item back in the original package without any wear and tear for a free replacement. However, you will need to provide photos and videos showing the defect(s) of the product.
*NOTE: We strongly recommend obtaining and saving your return tracking number until you are notified that we have completed your refund.*
When will a replacement be sent?
Replacements are treated the same way as that of new orders -- they leave our warehouses within 2 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.
How long does it take for me to get a refund
It may take 1 to 2 weeks for your return to reach our warehouse. Once the item is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.