Shipping

Do you ship worldwide?

Yes, we are proud to offer international shipping services to over 200 countries all around the world.

Where do you ship from?

We have 4 warehouses located in the United Sates, Germany, Canada and China. Currently the US warehouse only fulfills orders within the US, Canada warehouse only fulfills orders within Canada, and Germany warehouse fulfills orders within Europe (only if the items you ordered are available in the 3 warehouses). In another case including customers from rest of the world, orders are shipped from the China warehouse.

If your destination countries are United States, Canada and European Countries*, your order will be fulfilled by its closest available warehouse. It is important to select the correct region in ‘Shipping area’ in order to fulfill your orders effectively.

Shipping Rates and Delivery Time

By default, your order will be fulfilled from the closest available warehouse. If the item is out of stock at a local warehouse, we will fulfill your order from China warehouse subject to availability. Please expect a longer transition period. Premium shipping method at an extra cost is available on request. Our customer service team will reach out to confirm delivery method before dispatch. Please contact us at support@ipettie.com if you have any questions.

Country Fulfillment Warehouse Delivery method
(Business Days)
Shipping Rate
United States United States Standard Domestic Shipping (5~7) Free
China Express International Shipping (5~7) $5.99 
Standard International Shipping (15~20) Free
Canada Canada Standard Domestic Shipping (5~7) Free
China Express International Shipping (5~7) $5.99 
Standard International Shipping (15~20) Free
Europe* Germany Standard Domestic Shipping (5~7) Free
China Express International Shipping (5~7) $5.99 
Standard International Shipping (15~20) Free
Rest of World China Standard International Shipping (25~30) Free
Express International Shipping (5~7) $5.99 

*27 European countries: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.


(For EU and US customers) Can I buy a voltage different to my shipping region?

Yes, you can buy a EU voltage water fountain and ship to the US, or vice versa. Please know that we only have domestic voltage available in domestic warehouse. Should you need a different voltage, your item can only be shipped from our China warehouse. Please expect a few more days for the international parcel to arrive. In the case of a multiple-item-order, you may expect a separated parcel.

Do you provide tracking information?

Yes. Tracking number will be emailed to you as soon as it is available.

What about customs?

iPettie is not responsible for any custom fees once the items have shipped. By purchasing our products, you are responsible for any associated fees required by your country for importing consumer goods.